When asking for tech support assistance, sometimes it's faster and easier to resolve your issue if we know some info beforehand, i.e. your system specs. I found this handy article on how to easily locate your system specs: http://www.computerhope.com/issues/ch000017.htm. I've posted most of the page below. Note: Just wanted to share that I've been using Belarc (referred to later on in the article) for the past year and have been very happy with it. It's easy to use too!)

Ways of locating hardware and other system specifications

Note: Although almost always correct, keep in mind that whenever viewing any information about computer hardware through software that it may be incorrect.

Windows 98, Windows ME, Windows 2000, and Windows XP users
dxdiag
The dxdiag utility included with DirectX allows you to not only display all system information but save it in an easy to read text file. To run this utility click Start, run, and type: dxdiag and press enter.

msinfo32
Run the Windows System Information (msinfo32) that comes pre-installed with Windows to determine installed hardware and software specifications. See our msinfo32 dictionary definition page for complete information about this utility.

Device Manager
Generic hardware information of what Microsoft Windows is detecting can be found through the Device Manager. Additional information about how to get into the Device Manager can be found on document CH000833. If more detailed information is required we suggest one of the alternative solutions.

Third-party programs
If this program does not list the information you need or you need additional details or other benchmark utilities see the third-party program section on this page for a listing of programs that can be installed to detect and list the hardware and software on your computer.
Windows 95 users
Device Manager
Generic hardware information of what Microsoft Windows is detecting can be found through the Device Manager. Additional information about how to get into the Device Manager can be found on document CH000833. If more detailed information is required we suggest one of the alternative solutions.

Third-party programs
If this program does not list the information you need or you need additional details or other benchmark utilities see the third-party program section on this page for a listing of programs that can be installed to detect and list the hardware and software on your computer.
MS-DOS and Windows 3.x users
To see the computer's system specifications run the MSD command from a MS-DOS prompt. Note: As mentioned on the MSD command page this command is only meant for older computers running MS-DOS and not Windows computers running the Windows command line.
Third-party programs
In addition to the methods listed above for determining the system specifications many computer manufactures such as Dell have unique identification numbers that can be used by the computer manufacturer or through their website to determine all your system specifications.
Finally, there are several third-party programs that enable users to display their system specifications and in some cases also benchmark their computer. Below is a short listing of some of these programs and each of the programs capabilities listed in the order we recommend most.
WinAudit
http://pxserver.com/WinAudit.htm
Fantastic free and small program and our highest recommended program for detecting and listing the hardware and software in a computer. Below is a listing of what this program is cable of detecting.
  • Operating System and system model type
  • Computer model and serial number
  • Processor speed and primary and secondary cache amount.
  • Type of BIOS, display, peripherals, and other system information.
  • Installed programs.
  • Security information such as open ports, shares, Internet utility versions, network groups and users, etc.
  • Scheduled tasks, error logs, and complete uptime statistics.
  • Installed memory including what size of chips and what bank their installed into.
  • Drives including hard disk drive manufacturer, size, SMART status, network drives, and other disc/diskette drives.

Belarc Advisor
http://www.belarc.com/free_download.html
The Belarc free personal PC audit is a great software program and another highly recommended program that creates a fantastic report of your computer hardware and software. Below is a list of what this program is capable of detecting and displaying.
  • Operating System and system model type
  • Processor speed and primary and secondary cache amount.
  • Motherboard type/chipset, controllers, bus clock speed, and type of BIOS.
  • Installed memory including what size of chips and what bank their installed into.
  • Drives including hard disk drive manufacturer, size, SMART status, network drives, and other disc/diskette drives.
  • Installed local and network printers and their paths.
  • Installed Video card and display.
  • Installed sound card and other multimedia card.
  • Other connected devices, ie: keyboard, mouse, USB devices.
  • User accounts and last login date and time.
  • Installed virus scanner and its version.
  • Installed Microsoft Security hotfixes and if any missing hotfixes are detected.
  • Software license information
  • Installed software version

Fresh Diagnose
http://www.freshdevices.com/
Another great free method for determining your system specifications through software as well as a program capable of benchmarking your hardware devices. The program is capable of detecting such hardware as the CPU, hard drive, video, sound, motherboard, and drive performance. The program does require a valid e-mail address however to download.
HWiNFO / HWiNFO32
http://www.hwinfo.com/
Another great software tool for getting a comprehensive list of your hardware information that is available as a 14 day trial. In addition to detecting as much and in some cases more than all the programs listed on this page the program is also capable of displaying sensor information used for detecting the temperature of the motherboard, CPU, and any other devices and displaying voltage and fan RPM speeds. Finally, the program also includes a benchmarking comparison that can be used to compare your computer against other hardware.
Lavalys EVEREST
http://www.lavalys.com/
Finally, Lavalys EVEREST is a software program that is available as a trial base and is capable of displaying a very complete list of all the software and hardware installed on your computer as well as capable of performing benchmarks. The program is capable of detecting as much as many of the other programs listed on this page.
SiSoftware SANDRA
http://www.sisoftware.co.uk/
Short for System ANalyser Diagnostic and Report Assistant, SANDRA is an information and diagnostics software program capable of listing the hardware in the computer.