I agree that the spirit behind what they're doing is on track... but if you're unwittingly playing with a hacker it can be kind of disconcerting to lose progress that you, regardless of the hacker's intentions, worked hard for. This is lost time and effort.
I also agree that a better framework needs to be put in place to identify and deal with this. For example:
1. What motivation do they give you to go back out there to try and retrieve your lost time and effort if you don't know if the next random party you get in isn't hosting another hacker?
2. How do you know that this same hacker isn't just going to buy another account and do the same thing under a different name?
3. If there is an appeal system out there, it's rather obscure.
From what I've seen so far in my basic research, people say that they're being shrugged off and told that this is an automated system and that there's nothing they (valve/steam) can do about it.
It'd be nice to think that they'll catch all the hackers and this will be a thing of the past, but the posts I've been reading over suggest that this has been going on for at least 6 years. Geesh.
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